Frequently Asked Questions
How do I place my order?
How do I place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
How much is shipping ?
US Shipping
The Economy shipping fee is $6.99. | 8 - 12 business days after production
The Express shipping fee is $29.99 | 5–8 business days after production
International Shipping
The estimated shipping fee for international orders is $6.99. | 10–20 business days after production
Free Shipping in the USA:
We offer free economy shipping on orders $99+
To see the exact shipping fee for your order, simply enter your address at checkout—our system will automatically calculate the cost for you.
My tracking number isn’t working
Tracking numbers might take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within 7 business days, please contact us
I need help with a late order
Please contact our customer service team via email: contact@trilogygift.com, and we will investigate the issue with our courier partners to provide you with an update as soon as possible.
Payment
What type of payments do you accept?
We accept a wide range of payment options for your convenience:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Payments: PayPal
All transactions are secure and encrypted for your protection.
When will my card be charged?
Just after your order has been successfully placed.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Contact & Support
Contact Us
Contact our support team at contact@trilogygift.com or fill out the contact form (HERE) —we’ll get back to you as soon as possible!
How do I cancel/ modify my order?
Cancellation requests must be submitted within 24 hours of placing your order. To submit a modification or cancellation request, please Email us at contact@trilogygift.com with your order number and detailed request.
How do I create an account?
Click the "Account" icon in the top navigation, select "Register" and follow the prompts to create your account. Having an account allows you to track orders, save favorites, and checkout faster.
Can I request custom designs for group orders?
Absolutely! We offer customization services for bulk orders such as family reunions, corporate events, or special occasions. Contact our custom order team at contact@trilogygift.com for more information.
Do you offer wholesale opportunities?
Yes, we offer wholesale pricing for retail partners interested in carrying Trilogygift products. Please email contact@trilogygift.com with your business information for details.