My tracking number isn’t working
Tracking numbers might take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within 7 business days, please contact us
I need help with a late order
Please contact our customer service team via email: contact@trilogygift.com, and we will investigate the issue with our courier partners to provide you with an update as soon as possible.
What type of payments do you accept?
We accept a wide range of payment options for your convenience:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Payments: PayPal
All transactions are secure and encrypted for your protection.
When will my card be charged?
Just after your order has been successfully placed.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
How do I cancel/ modify my order?
Cancellation requests must be submitted within 24 hours of placing your order. To submit a modification or cancellation request, please Email us at contact@trilogygift.com with your order number and detailed request.